Privacy Policy.
Last updated: November 28, 2024
Who we are
The Insurance Engineer (“us”, “we”, or “our”) operates [https://www.theinsuranceengineer.com] (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.
We are committed to protecting the privacy and security of our clients' information. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. We collect information to provide better services to all our users. This may include personal information such as your name, email address, phone number, and any other information you provide when using our services, including when you book appointments through our platform.
Mobile Messaging Policy for Appointment Notifications
The Insurance Engineer, leveraging the Twilio Messaging platform, communicates with potential and existing clients through SMS messages to facilitate appointment bookings and reminders. This policy outlines our practices for sending mobile messages, obtaining consent, and ensuring the privacy and preferences of our recipients are respected.
Consent for Mobile Messaging
Opt-In Procedure: Clients consent to receive SMS messages regarding appointment bookings and reminders by opting in through our online booking system. Upon selecting a date and time for a meeting and providing a mobile number, clients will explicitly consent to receive booking notifications by SMS by checking a consent box on the booking form.
Sample Messages: Clients may receive messages such as:
Confirmation of appointment details with a link to a Zoom call.
Reminders about upcoming appointments.
Compliance with Twilio Messaging Policy
The Insurance Engineer adheres to Twilio's Messaging Policy, which emphasizes the importance of consent ("opt-in"), the ability for recipients to revoke consent ("opt-out"), and the adherence to laws, guidelines, and standards related to mobile messaging. Key aspects include:
Consent Verification: Prior to sending any messages, explicit consent is obtained from the recipient, which is documented and verifiable.
Clear Identification: All messages clearly identify The Insurance Engineer as the sender.
Opt-Out Instructions: The initial message includes language allowing recipients to easily opt-out of future messages by replying with standard keywords like "STOP."
Compliance and Content Restrictions: Messages are strictly for the purpose of appointment notifications and reminders, avoiding any prohibited content as outlined in Twilio’s Acceptable Use Policy.
User Rights and Preferences
Recipients have the right to opt-out of receiving messages at any time. Upon opting out, The Insurance Engineer will send one final message to confirm the cessation of messaging. Further communication will require new consent from the recipient.
Policy Enforcement and Violation Handling
The Insurance Engineer is committed to following Twilio's guidelines for messaging and will work diligently to address and correct any policy violations. We respect the integrity of mobile messaging as a communication medium and will take necessary actions to correct any practices not in full compliance with this policy or applicable laws.
Amendments to the Mobile Messaging Policy
This policy may be updated or amended to reflect changes in our practices, platform capabilities, or legal requirements. Clients will be notified of significant changes as required by law or policy standards.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Email Communications
We use email to communicate with you regarding updates, promotions, and important information related to our services. All email communications from The Insurance Engineer will be sent from our dedicated email domain, news.emailattheinsuranceengineer.com, to ensure security and reliability.
You may opt out of promotional emails at any time by following the "unsubscribe" link provided in the email or contacting us directly at support@theinsuranceengineer.com. Please note that even if you opt out of promotional emails, we may still send you important transactional or account-related emails as necessary.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Sharing of data
We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Changes to This Privacy Policy
This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@theinsuranceengineer.com.